Privacy Policy

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Luxra Travel (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website, register as a user or partner, make bookings, or interact with our services.

By using Luxra Travel’s platform, you agree to the practices described in this Policy.

1. Who we are

Luxra Travel GmbH
Mattenweg 12
Switzerland
Email: info@luxratravel.com

We act as the Data Controller for the personal data we collect.

2. What Personal Data We Collect

2.1 Data You Provide Directly

When you create an account (User or Partner), contact us, or make a booking, we may collect:

• Full names

• Email address

• Phone number

• User type (Normal User / Partner)

• Billing and payment details

• Booking information (dates, preferences, selected hotel/tour/activity)

• Messages sent through contact or support forms

• Partner business details (if applicable)

2.2 Automatically Collected Data

When using our website:

• IP address

• Browser type and version

• Device identifiers

• Pages visited and actions taken

• Cookies and tracking technologies

• Location information (approximate)

.

2.3 Partner & Supplier Data

For hotels, travel agencies, tour providers, and activity partners:

• Business name & legal information

• Contact details

• Bank/payment information

• Listings, descriptions, images

3. How We Use Your Information

We process personal data for the following purposes:

3.1 Service Delivery

• Creating and managing your Luxra Travel account

• Processing bookings and reservations

• Providing customer support

• Sending booking confirmations and updates

3.2 Communication

• Responding to inquiries

• Sending important service messages

• Optional newsletters and promotional content (only with consent)

3.3 Platform Operation

• Improving user experience

• Personalizing content

• Monitoring website performance

• Detecting fraud and ensuring platform security

3.4 Legal & Compliance

• Tax and accounting purposes

• Preventing misuse or fraud

• Meeting regulatory obligations

We only process personal data where we have a legal basis under GDPR (consent, contract necessity, legitimate interest, or legal obligation)

4. Sharing Your Personal Data

We may share your personal data with:

• Hotels, activity providers, tour operators — when you make a booking

• Payment processors (e.g., Stripe, PayPal)

• Email delivery providers (for reset links, confirmations)

• Analytics providers (e.g., Google Analytics)

• IT service providers and hosting platforms

• Legal authorities where required by law

We never sell your personal data.

5. International Data Transfers

If your data is transferred outside the EU/EEA, we ensure:

• Adequate country protections, or

• Standard Contractual Clauses (SCCs), or

• Other lawful safeguards.

6. Data Retention

We keep personal data only as long as necessary:

• Account data: until your account is deleted

• Booking records: up to 10 years (legal requirements)

• Contact form messages: up to 24 months

• Cookies: between 1 day and 12 months, depending on type

7. Your Rights (GDPR)

You have the right to:

• Access your data

• Correct incorrect information

• Delete your data (“Right to Be Forgotten”)

• Object to certain processing

• Withdraw consent at any time

• Restrict processing

• Request a copy of your data (data portability)

To exercise these rights, contact us at:

8. Cookies & Tracking Technologies

We use cookies to:

• Provide core functionality

• Remember your preferences

• Analyze website usage

• Improve services

• Display personalized recommendations

You can manage cookie preferences in your browser settings.

9. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their respective privacy policies.

10. Children’s Privacy

Our services are not directed to individuals under 16 years of age.
We do not knowingly collect data from children.
If we learn that we have unintentionally collected such data, we will delete it immediately.

11. Data Security

We use technical and organizational safeguards to protect your data, including:

• Encrypted connections (SSL/HTTPS)

• Secure hosting

• Restricted access

• Regular security monitoring

However, no system is 100% secure.

12. Changes to This Policy

We may update this Privacy Policy from time to time.
If major changes occur, we will notify users by email or website notice.

13. Contact Us

For privacy questions, complaints, or GDPR requests:

Luxra Travel GmbH
Email: privacy@luxratravel.com